Service Operations Management (3rd Edition) Review

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(More customer reviews)Johnston and Clark is the textbook of choice for teaching service operations management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential.

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* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

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Fashion Retailing: A Multi-Channel Approach Review

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(More customer reviews)I am using this book for my Intro to Retailing class and it has a lot of info in it. Could use to be updated slightly.

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The only retailing book that exclusively focuses on the fashion segment of the retailing industry, its complete coverage includes the author's personal experience, in-depth interviews with industry professionals, and a wealth of pertinent photographs, exposing fashion retailing as a "multi-channel" industry. Beginning with a broad overview of fashion retailing, this book then focuses on on-site environments, management and control functions, merchandising fashion products, communicating with clientele, and finally ends with a useful appendix about careers in fashion. An excellent handbook for retail executives and managers in the field.

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Merchandising Mathematics for Retailing (3rd Edition) Review

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(More customer reviews)This book was used in my Merchandising Principles class. It provides great general retail accounting overview, and sufficient background knowledge on the retail industry.
I highly recommend this book to anything thinking about entering into retail industry or staring a retail business of your own.

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This book provides readers with a firm foundation in the principles and techniques of real-world merchandising mathematics and shows them how to apply these fundamentals to solving specific, everyday retail merchandising problems. Throughout, clear, concise explanations of concepts are followed by step-by-step example problems, practice problems using realistic industry figures, and selected answers. Includes suggestions for working some problems on a computer spreadsheet. Features a review of basic mathematics, decimals, percents, fractions, and highlighted formulas.Basic Merchandising Mathematics. Profitability. Cost of Merchandise Sold. Markup as a Merchandising Tool. Retail Pricing for Profit. Inventory Valuation. The Collar Merchandise Plan. Dollar Open-to-Buy. Performance Measures.For Retail Executives and Buyers in training and Small Storeowners.

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Performance Measurement and Control Systems for Implementing Strategy: Text and Cases Review

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(More customer reviews)I rarely get excited about textbooks, but this particular treatment of strategy, balancing leading and lagging indicators with a view of past, present and future, was enlightening. This book should be a "must read" for any mid- or senior- level manager. It shows how to make your decisions more fact-based and less 'art'. With the coming of age of "management of knowledge" this is a great tool to use to improve business processes. Definitely worth every single penny spent - but especially if you are interested in learning tangible methods!

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Provides and integrated, action-oriented roadmap to all the control system tools and techniques that are needed to manage a business effectively. New accounting techniques including profit wheel analysis, and Strategic profitability analysis. Provides the most comprehensive presentation of the Balances scorecard approach by one of its originators. A carefully integrated structure. For managers and MBAs who are interested in learning more about Management Control Systems.

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Guide to Health Claims Examining (2nd Edition) Review

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(More customer reviews)Book was like new, no missing pages, no highlights thanks I will keep on shopping with you. keep up the good job and getting us quality books.

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Health claims examining and medical billing are two of the fastest-growing employment opportunities in the United States today. Insurance companies, medical offices, hospitals and other health care providers are in great need of trained personnel to create and process claims. With the aid of this text,a student can learn the skills necessary to become a successful health claims examiner. The material has been designed to be comprehensive, yet user-friendly. The text follows a logical learning format by beginning with a broad base of information and then, step by step, following the course of a health claims from billing to examining.

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Entrepreneurial Family Firms Review

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(More customer reviews)If you are majoring in financial management or economics and consider stories or qualitative classes quite boring. Then you're in for a major bore regarding reading this book.

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Entrepreneurial Family Firms effectively covers the intricate dynamics of family business management. Entrepreneurial family firms: Poached or Scrambled Eggs?; Individual life cycle (st)ages; Family life cycle stages; Business life cycle stages; Product, Industry, Economic life cycle stages; Resources for starting and managing the family firm; Starting the venture: Over-extended, under capitalized; Growing, for better or worse; The maturing family venture; Decline — Degeneration or Regeneration?; Governance tool kit for Entrepreneurial Family Firms; Secret Recipes of Entrepreneurial Family Firms MARKET: For readers that want to understand how to handle the intricate dynamics of the family and business systems, and successfully launch, join or lead entrepreneurial ventures in which family is involved.

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Customer Relationship Management: Getting It Right Review

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(More customer reviews)Judy Kincaid has done a masterful job of sorting through the hype and the hope of CRM, and delivering a handbook that we can really use. She lays out the business case, defines the concepts of customer loyalty and retention, and provides step-by-step instructions for companies of all sizes to plan, organize, implement and maintain a customer focus across the business.
Clear-headed and jargon-free, Kincaid discusses the role of the Internet in modern CRM processes. She also provides scores of worksheets and templates that make a complex job easier. Her writing style is serious but also engaging, and she gives plenty of charts and illustrations that break up the text and hold one's interest.
My favorite chapter is 21, on managing data. Kincaid identifies the customer data elements that you need to gather and maintain, where to find them, and how to keep them clean.
Among all the recent books on CRM, this is the most practical, comprehensive and easy to use.

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In Customer Relationship Management: Getting It Right! the former Director of HP's enterprise-wide CRM initiative presents a complete, step-by-step blueprint for designing, implementing, and managing a successful CRM program. Through real-world case studies, Judith W. Kincaid addresses both the managerial and technical challenges of CRM. Kincaid's process examples and detailed templates make it easier than ever to get started - and get results.

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Retail Marketing Management Review

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(More customer reviews)Has a lot of good concepts and examples for use in assignments and seminars

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For undergraduate and postgraduate courses in Retail Marketing and Marketing Management, and HND Retail Marketing. The second edition of this highly successful text offers a unique approach that combines retail marketing theory with the newer retail concepts and international examples. Building on the first edition this text starts by looking at the nature of retailing as an activity, then introduces retail marketing, followed by a discussion of consumer behaviour, the retail marketing mix, and other important issues such as location strategies, branding, the application of IT and ethics. This text takes an integrated approach to explaining the process of internationalisation, and the inclusion of plenty of international examples reinforces this approach. This book is seen as one of the few that fully integrates retailing and marketing.

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