Six Sigma: Basic Tools and Techniques (NetEffect) Review

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(More customer reviews)Received my text book within a week. Fast shipment and the book was in the condition noted.

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With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

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Service Management and Operations (2nd Edition) Review

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(More customer reviews)Professors leading by Robert Murdick make clear the advantegeous to apply OM strategies on services. A superb revision on the operations management dynamics. This edition keeps the material fresh, without loose its objectivity.
As a professor on service operations management I will always appreciate its invaluable didactic support as well on the consulting business.

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This book approaches service management from a multidisciplinary prospective drawing upon research from economics, consumer behavior, marketing, strategy, international management, management science and operational management. It offers in-depth coverage the topics that are usually relevant to service management. Readers cover service concepts, then how to build the system to create customer value and satisfaction with superior quality services followed by operational challenges managers of service organizations face and finally tools and techniques for managing a service operation. services in our society, the nature of services and service encounters, customers: the focus of service management, globalization of services, service strategy and competitiveness, positioning and marketing of services, technology and its impact on services and their management, design and development of services and service delivery systems, human resource development for services, work measurement in services, locating facilities and designing their layout, managing demand and supply, management science tools for scheduling capacity - queuing and simulation, service quality and continuous improvement, service productivity and measurement of performance, management of public and not-for-profit service organizations, forecasting for services, vehicle routing and scheduling, project management, linear and goal programming for service operations management, inventory systems for service operations.middle and top managers of service companies.

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Operations Strategy (2nd Edition) Review

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During the years, I have accumulated an extensive operational strategy reference library, ranging from manufacturing, government and service issues. This is an excellent book for more comprehensive learning of the discipline. Besides the holistic view of the subject, I think it has many interesting points related to the content of operational strategy. This books focus main thesis is the need of sound reconciliation between market requirements and the operational resources of the organization. Great diagrams and charts add tremendous value to the writing. The book could be improved for teaching purposes with the inclusion of cases.


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Operation StrategySecond EditionNigel Slack and Michael LewisIdeal for Advanced Undergraduate and Postgraduate students, this book builds on concepts from Strategic Management, Operations Management, Marketing and HRM to give students a comprehensive understanding of Operations Strategy.Features *Comprehensive and accessible with authoritative authorship and an excellent blend of theory and practice *A European context *Engaging case studies *Teaching resources including an Instructor's Manual with extensive case notes and PowerPoint slides at www.pearsoned.co.uk/slack. What's New? *This new edition has been focused to concentrate on the most significant topics in the subject, with 10 chapters replacing the previous 15. New material has been added and coverage of some older topics has been revised (see new table of contents). *End-of-chapter case exercises have been replaced by a major end-of-book section ofHarvard-type' cases. *New to the Instructor's resources online: additional cases and a set of questions and answers for class use / exam use.*New coverage of hot topics, such as the implications of ERP and Six Sigma on ops strategy, agility and it's inter-relationship with lean, supply management issues, operations strategy for competitive advantage and SCM, and implementation.

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